The purchase does not end at payment. Delivery, installation and warranty decide whether your furniture in Bangalore purchase stays a pleasure or becomes a headache. Ask these questions before you pay.
Delivery
- What is the delivery timeline for my order, and is it in writing?
- Is delivery included in the price, or charged separately?
- Will the team carry items upstairs, and is lift access required?
- What happens if delivery is delayed?
Large items need access measurements. See our furniture planning timeline.
Installation
- Who assembles the furniture, and is assembly free?
- Will they fit wardrobes or beds on-site?
- Do they remove packaging and clean up?
For custom pieces and interiors, ask who coordinates with other trades. Home interiors projects usually need careful sequencing.
Damage and inspection
- What should I check at delivery, and for how long can I report damage?
- Who bears the cost if an item is damaged in transit?
- Can items be replaced or repaired quickly?
Inspect items before signing delivery receipts, and photograph any damage immediately.
Warranty
- What does the warranty cover: frame, mechanism, foam, fabric or finish?
- How long does it last?
- What voids the warranty?
- Who do I call for service, and what is the response time?
Manufacturer and brand warranties vary, so request the terms in writing. Note that warranties generally exclude misuse and normal wear.
Returns and changes
Ask about the policy for ready-made items and whether custom orders can be altered after approval. Confirm cancellation and refund terms before paying an advance. See custom vs ready-made furniture.
Get everything in writing
A good quotation lists items, dimensions, materials, price, delivery date, installation scope and warranty. Keep copies of invoices and warranty cards. This also helps with later service.
A delivery-day checklist
- Clear the access path and protect floors
- Confirm lift booking and delivery time with your society
- Have someone present to inspect each item
- Photograph any damage before signing
- Check dimensions against the order
- Keep packaging until you are satisfied
Understanding common warranty terms
Warranties often cover manufacturing defects in frame, mechanism or foam for a stated period. They usually exclude misuse, water damage, unauthorised repairs and normal wear. Fabric and finish warranties may be shorter. Read the terms, keep the invoice and photograph any defect when you report it.
Service and spare parts
Ask whether spare parts such as recliner motors, hinges and cushion foam are available later, and how repairs are handled. A company with its own service team usually responds faster than one that relies on third parties.
Delivery to apartments and gated communities
Many apartment complexes have rules on delivery timings, lift use, deposits and permits. Share the rules with the furniture company before ordering, so they plan accordingly. Measure the lift and stairwell, and check whether large items need to be lifted by balcony or carried in parts. A little coordination avoids delivery-day stress.
How to document a claim
- Photograph the defect clearly, with the product visible
- Keep the invoice and warranty card
- Write to the company with details and photos
- Note the date and the name of the person you spoke to
- Follow up if there is no response within the promised time
- Keep all communications until the issue is resolved
Choose a company that answers clearly
If answers are vague before the sale, they rarely improve after. Our guides on choosing the best furniture company and furniture company near me help you compare. At Infinity Homes Solution we deliver and install across Bengaluru; you can contact us with questions anytime.
Frequently asked questions
Is installation free?
It depends on the company and product. Confirm in writing.
How do I claim warranty?
Keep your invoice and warranty card, and contact the seller or brand service line with photos.
What if furniture doesn't fit through the door?
Measure beforehand. Ask whether disassembly or alternate access is possible.
Does warranty cover wear and tear?
Typically no. It covers manufacturing defects as defined in the terms.
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